What is Dynamics 365? The Ultimate Guide
Without a CRM (customer relationship management tool) in place, businesses may miss out on sales leads, revenue, and workflow efficiencies. The CRM market is one of the biggest software markets in the world and is expected to reach over $80 billion in revenue by 2025 – and for good reason. However, not all businesses have made the move. This is usually due to a shortage of skills or time to implement the software. But what if there was a way to implement a high-quality platform in just a click?
At Dynamiti, we’ve developed simplified versions of Microsoft’s Dynamics 365 platforms. Each package caters for the specific needs of businesses across a range of industries. These industry-specific solutions take away the heavy lifting and give businesses the best CRM features at the push of a button.
What is Dynamics 365?
Microsoft Dynamics 365 isn’t just your everyday CRM. It’s a platform that can connect a business from end to end and automate the boring tasks to speed up projects and allow clients to react quicker to problems or changes.
The clever system works with other Microsoft platforms, such as Teams and Outlook, as well as other tools most businesses already use. So, your customers can stick to what they know. Plus, with AI-powered technology, it’s able to predict revenue accurately through pipeline management and highlight areas that need more attention, making it easier to prioritise workload. And if that wasn’t enough, the clever tool can coach customer service agents by collating call insights and highlighting their priorities off the back of a sales call.
What are the business benefits of Microsoft Dynamics 365?
Easy collaboration
Teams will never feel isolated again. By integrating with a business’ current tech stack, it provides one set of communications and consistent data to make collaboration super easy.
Richer insights
By pulling data from different sources across a business, users can create tailored dashboards that give them an overall view of business performance. Amazing!
Increasing efficiencies & empowering decision making
Dynamics 365’s AI automates day-to-day businesses tasks. It also forecasts data and suggests next steps to take, so workflows are streamlined, and employees can make decisions effectively.
A personalised customer experience
Whether online or instore, your client’s customers will enjoy a consistent experience that’s tailored to their wants and needs.
Creating an agile approach to business
Thanks to real-time data and forecasts, businesses can make quicker decisions and react to changes or problems that may come to light.
How can Dynamiti support you?
Our Dynamics GO solutions are automated and simplified packages of Microsoft Dynamics 365 that allow you to put the power into the hands of your customers. We’ve done the leg work, understanding the needs and pain points of SMBs across a range of industries, so you don’t have to.
To help them get up and running straight away, we’ve pre-packaged the must-haves and best bits of the functionality, and removed all the faff, so it can be installed in a click of a button.
Dynamics GO solutions are enterprise-level systems that are perfect for small to mid-size businesses. Some of the best business benefits include:
- Reduced installation time
- Reduced cost of entry
- A chance to get ahead of competition
- There is no need to upskill team
Once installed, your customers will have access to a range of useful features including contact management, sales pipeline, order management, reports and app integration.
With all of these – and more, they’ll be able to reap the rewards and benefits of an amazing CRM, without having to upskill staff. These include:
A cost-effective solution
Traditional CRM implementations ask for skills and time requirement. A Dynamics GO solution takes all of this away, saving resource costs.
Once up and running, the system can kick into action, streamlining workflows and automating mundane tasks that would usually be carried out manually, improving business efficiencies.
Increase revenue
As well as lowering overhead costs through automation, the system can analyse the sales process. It can pick up key phrases to work out the needs of the customer and even suggest next steps for teams to follow up on, helping sales teams to increase the number of deals closed.
Add value to customers
As a result of enhanced and open collaboration, customers receive personalised comms in a consistent way, which helps businesses to provide added value at every step.
Ready to reap the rewards? Get in touch for our experts for more information.