Why MSPs should be offering CRM to the sales industry

Jun 25, 2024 | Dynamics GO

Customer Relationship Management (CRM) systems are crucial for businesses as they centralise customer data, strengthen customer relationships and optimise sales and marketing activities. They also enhance task management, enable data-driven decision-making, support scalability and growth, and foster team collaboration and communication. Additionally, CRM systems improve the effectiveness of customer relationship management, drive revenue growth, and ensure sustainable success in a competitive market.

However, achieving this can be a challenge for SMEs in the sales industry due to various operational strains. Some of the industry’s biggest issues include reports that lack crucial information or contain overly complex task lists, disorganised and inefficient manual sales processes, and poor communication both internally and externally.

Our Dynamics GO: Sales CRM utilises the power of Microsoft Dynamics 365 to easily manage your entire sales process. Some of the enhancements provided by this solution include the ability to deliver partner to partner and a simplified standard Expertise version of Dynamics. It also allows you automate everything so it’s super simple to deploy and what’s even better, is that you don’t need any CRM expertise.

Continue reading to learn more about the advantages of Dynamics GO and how it can simplify CRM for your clients in the sales industry.

Streamlined operations

Dynamics GO: Sales automates manual processes and integrates data across different functions, leading to increased efficiency and productivity. This enables businesses to monitor critical actions inside the stages of their sales pipeline to see which areas of their products, sales processes and staff are performing well and which need improvement.

Better customer engagement

With its advanced CRM capabilities, Dynamics GO: Sales helps you create personalised customer experiences and build stronger relationships. The better you understand your customers, the more you will be able to cater to their needs and keep them coming back to your business.

Insights-driven decision making

With real-time data and actionable insights, you can make informed business decisions and drive growth. Not only that, but you can also keep on top of your businesses with sales performance reports, KPI management, and a wide range of detailed dashboards and charts.

Seamless integration

You can integrate with a wide range of Microsoft and third-party tools, enabling you to work smarter and more efficiently, connecting with a variety of other software to suit your business needs.

Scalability and flexibility

Dynamics GO: Sales is a cloud-based solution that can grow and adapt to your business needs, allowing you to seamlessly upscale your CRM as your business grows.

Next steps

By adding Dynamics GO as an extra asset to your business without having to upskill your team, you’ll be improving your current operations while futureproofing for tomorrow. Get in touch to get started now!