Why MSPs should be offering manufacturing CRM to their clients

Mar 19, 2024 | Dynamics GO

MSP Manufacturing CRM

Customer Relationship Management (CRM) systems are crucial for any business as they provide a centralised location for storing and managing customer information such as contact details, purchase history, preferences, interactions, and more. But they can be particularly challenging for SMEs in the manufacturing industry.

If you have SME customers in the manufacturing industry, it is important to note that they often have difficulty when it comes to the day-to-day role of managing their business. Some of the industry’s biggest gripes include reports which lack information, complex and lengthy task lists, disorganised and unclear sales processes, poor external and internal communication and issues with accurately updating product and materials stock levels.

Our Dynamics GO: Manufacturing is a SaaS click-to-run solution which gets the most out of Microsoft Dynamics 365 to make running a manufacturing SME simple. Some of the improvements that our solution offers are it allows you to seamlessly organise customer data, it automates previously long, tedious and repetitive tasks and streamlines and simplifies sales processes. It also boosts communication with customers and partners and helps to organise and manage manufacturing materials and products too.

Read on to find out more about the benefits of Dynamics GO and how it can make manufacturing easy.

Save customer, sales and event data

Dynamics GO keeps critical data saved and tracked in order to better cater to the needs of your customers, with task lists, custom fields, SharePoint integration and more.

Communicate with customers and partners

Custom email templates, signatures and Outlook integration to allow you to ensure the service expectations of customers and partners are met.

Generate new leads

You are able to easily enter new customers into the sales pipeline, increasing the likelihood of a sale.

Next steps?

By adding Dynamics GO as an extra asset to your business without having to upskill your team, you’ll be changing your today and futureproofing your tomorrow. Get in touch to get started now!