Customer Relationship Management (CRM) systems are crucial for any business as they provide a centralised location for storing and managing customer information such as contact details, purchase history, preferences, interactions, and more. For small and medium-sized enterprises (SMEs) in the manufacturing industry, CRMs can address significant operational challenges.
Your SME customers in the manufacturing industry often face difficulties in managing their daily operations. Common pain points include reports lacking information, complex and lengthy task lists, disorganised and unclear sales processes, poor external and internal communication, and issues with accurately updating product and materials stock levels.
Our Dynamics GO: Manufacturing solution leverages Microsoft Dynamics 365 to simplify running a manufacturing SME. Here are the benefits your customers can enjoy with our solution.
Seamlessly organise customer data
Dynamics GO centralises customer data, helping SMEs better cater to their customers’ needs. Features like task lists, custom fields, and SharePoint integration ensure all critical data is saved and tracked effectively.
Automate tedious tasks
The solution automates previously long, tedious, and repetitive tasks, freeing up your customers’ time to focus on more strategic activities. This automation enhances efficiency and productivity across their operations.
Streamline sales processes
Dynamics GO simplifies and streamlines sales processes, making it easier for SMEs to manage their sales pipeline and generate leads. This results in a more streamlined and effective sales strategy.
Boost communication
Custom email templates, signatures, and Outlook integration ensure that your customers can meet the service expectations of their clients and partners. Improved communication fosters stronger relationships and better customer satisfaction.
Manage manufacturing materials and products
Dynamics GO: Manufacturing helps organise and manage manufacturing materials and products, ensuring accurate stock levels and reducing the risk of production delays or shortages.
Next steps
Integrating Dynamics GO into your service offerings can significantly improve your customers’ efficiency and productivity without the need for extensive upskilling. By providing this extremely valuable asset, you’ll help future-proof their operations and foster long-term client relationships.
Get in touch with us to get started now!